Administering Webex Contact Center
Ready to get your Webex Contact Center wings and become a true expert? Administering Webex Contact Center is the course that lays the foundation for maximizing the platform’s value and driving adoption in your organization.
Designed for contact center and customer experience technology professionals who support and deliver to service users, this 4-day course is hands-on, practical, and filled with real-world examples.
You’ll explore the full capabilities, architecture, navigation, and administration of Webex Contact Center—covering everything from moves, adds, and changes to new service provisioning and troubleshooting. We’ll dive into voice and digital channels, entry point configuration, flow building, call control scripts, routing strategies, user profiles, reporting, dashboards, monitoring, recording, and much more. This course is ideal for contact center and CX architects, engineers, analysts, and those who support service delivery to the business.
Only available from Sunset Learning, the AWXCC course is led by expert instructors who deliver live instruction, engaging content, guided labs, and recordings to review later. When we're done, you’ll know how to provision, configure, and optimize the Webex Contact Center environment and get the very best out of it for you and your business.
It’s a popular course, so choose your time zone, date, and register to secure your seat in class. Want to train your whole team? Contact us for private session options. This is the foundation of your Webex Contact Centre capability – start building your expertise today.
Why you should attend this course: AWXCC puts you in control and helps you get the most out of your investment in Webex Contact Center, meet the needs of your business, and drive service optimization and adoption.
Pre-requisites: Attendees must be familiar with contact center operations and have a basic understanding of contact queuing, routing, and reporting in an on-prem or cloud environment. Familiarity with cloud applications, services and voice architectures is also desirable.
Updated 23/06/2026
Virtual Learning
This interactive training can be taken from any location, your office or home and is delivered by a trainer. This training does not have any delegates in the class with the instructor, since all delegates are virtually connected. Virtual delegates do not travel to this course, Global Knowledge will send you all the information needed before the start of the course and you can test the logins.
7 courses found
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- Delivery Format: Virtual Learning
- Date 30 November-03 December, 2026 | 10:00 AM to 6:00 PM
- Location: Virtual (Eastern Standard Time)
- Language: English
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Guaranteed To Run
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- Delivery Format: Virtual Learning
- Date 05-08 January, 2027 | 10:00 AM to 6:00 PM
- Location: Virtual (Eastern Standard Time)
- Language: English
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- Delivery Format: Virtual Learning
- Date 05-08 January, 2027 | 10:00 AM to 6:00 PM
- Location: Virtual (Eastern Standard Time)
- Language: English
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- Delivery Format: Virtual Learning
- Date 02-05 February, 2027 | 10:00 AM to 6:00 PM
- Location: Virtual (Eastern Standard Time)
- Language: English
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- Delivery Format: Virtual Learning
- Date 02-05 February, 2027 | 10:00 AM to 6:00 PM
- Location: Virtual (Eastern Standard Time)
- Language: English
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- Delivery Format: Virtual Learning
- Date 02-05 March, 2027 | 10:00 AM to 6:00 PM
- Location: Virtual (Eastern Standard Time)
- Language: English
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- Delivery Format: Virtual Learning
- Date 02-05 March, 2027 | 10:00 AM to 6:00 PM
- Location: Virtual (Eastern Standard Time)
- Language: English
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